UPDATEby Matt Hughes
J-E News Editor
According to AT&T, the wireless outage in Western Kentucky has been repaired.
"Wireless service has been restored in Western Kentucky after a cable cut earlier today impacted service for some AT&T customers," said Cathy Lewandowski, Sr. PR Manager, Corporate Communications for AT&T Tennessee/Kentucky. "Technicians rerouted wireless traffic and service is currently running normally. We know customers count on their wireless services, and we apologize for this inconvenience. "
Ms. Lewandowski did not respond when asked if there would be a credit or discount given to customers within the outage area.
The cut line was reported to be a fiber optic cable in the Bowling Green, KY area. Technicians were able to redirect service onto other existing lines.
According to http://downdetector.com, this picture was the current AT&T wireless outtage condition at 4:45 p.m. yesterday.
"Wireless service has been restored in Western Kentucky after a cable cut earlier today impacted service for some AT&T customers," said Cathy Lewandowski, Sr. PR Manager, Corporate Communications for AT&T Tennessee/Kentucky. "Technicians rerouted wireless traffic and service is currently running normally. We know customers count on their wireless services, and we apologize for this inconvenience. "
Ms. Lewandowski did not respond when asked if there would be a credit or discount given to customers within the outage area.
The cut line was reported to be a fiber optic cable in the Bowling Green, KY area. Technicians were able to redirect service onto other existing lines.
According to http://downdetector.com, this picture was the current AT&T wireless outtage condition at 4:45 p.m. yesterday.
According to the Madisonville Police Department, seven of the eight cell towers in the area were down.
The cause of the outage was unknown, but AT&T was working to restore cell service.
According to an AT&T customer support representive who spoke with The Journal-Enterprise on Tuesday, "There are a lot of towers in that area code that are severely degraded. I can't tell you how many, there are a lot of them. The restoration time and date is currently undetermined, but technical support will be working around the clock to get service restored."
According to an AT&T customer support representive who spoke with The Journal-Enterprise on Tuesday, "There are a lot of towers in that area code that are severely degraded. I can't tell you how many, there are a lot of them. The restoration time and date is currently undetermined, but technical support will be working around the clock to get service restored."
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| The national outage map from downdetector.com |
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